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Returning from some R&R to the fantastic news that ADEC Innovations has been recognised in IAOP’s 2025 Global Outsourcing 100! This achievement is a testament to the dedication of our teams around the world, your hard work truly deserves this recognition so. And, of course, a huge thank you to our partners - your trust is everything in this industry. At ADEC, we don’t just talk about delivering standout customer experiences - we prove it, driving efficiency and growth for our clients every step of the way. #IAOP2025 #GlobalOutsourcing100 #CX #CustomerExperience #OutsourcingExcellence

On a call with a potential partner last week, I was asked what does ADEC Innovations do...I told them we're redefining #CX (among other things that sit within our wheelhouse)...that may seem like a broad answer but what does it mean? Your customers deserve more than scripted responses and long hold times. At ADEC, we deliver seamless, tech-driven support that actually connects with people. On-shore, off-shore, any shore — it's all possible and all relevant. This week, we’re excited to welcome another potential partner on-site to show how we’re transforming CX into a strategic powerhouse. ADEC's CX offering isn’t just service. It’s innovation. It’s the key to building brands people can’t get enough of. #CustomerExperience #CX #OneADEC

Six Months at ADEC Innovations....that went by quickly!! The last six months at ADEC have been an incredible journey of growth and impact. From enhancing service delivery through cutting-edge technology to tailoring scalable, on-shore and off-shore solutions for clients across multiple industries, it’s been exciting to drive CX innovation every step of the way. 2025 promises to be even more exciting as we have already confirmed our place in RFP's from some of the worlds most dynamic scale-ups to world-renowned brands, helping them refine offerings, elevate customer experiences, and expand capabilities. A huge thank you to the ADEC team for making this journey so impactful. Here’s to the next chapter! #OneADEC #CX #Innovation #BPO

CX and technology are no longer just 'cost-centres' but have evolved into profit-centres and the first line of marketing in today's customer-centric landscape. The key to meeting evolving customer expectations lies in partnering with a flexible and adaptable vendor who can provide expertise and a powerful tech stack managed by subject matter experts. This partnership allows companies to confidently and swiftly adapt to changing customer demands. Investing in advanced CCaaS solutions not only enhances customer experiences but also reduces operational costs, boosts employee engagement, and provides valuable insights for smarter decision-making. ADEC Innovations continue invest in our CCaaS offering for the benefit of our partners and their customers - we turn data into actionable insights. Read more about the benefits of innovative CCaaS platforms: https://lnkd.in/etVbdkNc #OneADEC #WhereCXLives #ContactCentre

A look back at August within ADEC Innovations, with one new partner committed this past month and some exciting opportunities heading into the latter part of the year...the future is bright! We're also onboarding some incredibly exciting partners to supercharge our tech stack across Training, QA, and CCaaS. This means even more powerful tools to enhance our CX offering! These new collaborations are all about pushing boundaries and delivering even better solutions for our partners. Whether you're a current partner or thinking about joining us, there’s a lot to be excited about. We’re just getting started, and the journey ahead is going to be nothing short of amazing! #OneADEC #CX #Partnerships

In today's world, people are quick to call out a bad customer experience. Today, I'm highlighting a fantastic customer experience at Cork Airport. Yesterday, while rushing for an early morning flight to London to meet potential partners, my wallet fell out of my carry-on bag. Landing at Heathrow I panicked and froze my cards. Upon contacting Cork Airport, the team's response was exemplary. Within 30 minutes, they informed me that my wallet was found and secured until my return flight last night. Niall MacCarthy, your team at Cork Airport is truly commendable and only increases the loyalty and trust in the staff. Bualadh bos!! 👏🏼👏🏼 👏🏼